Industries

Healthcare

The healthcare department is a field of work that never sees its decline. Live Chat religiously believes in sustaining this momentum by providing the best chat services to the visitors of different healthcare professionals. We serve many subsections of the industry, including pharmaceuticals, medical offices, dental offices, and other healthcare experts. It does not matter whether you operate as the part of a healthcare institute or own a private hospital; approaching our firm for services can help you take heavy weights off your shoulders.

You might be offering a wide range of health plans for the benefit of your customers. At the same time, you cannot slash the rates to an extent that it adversely affects your money making potential. This is where we play an active part, as our chat agents possess the ability to generate new customer leads as well as retain the existing ones. By integrating our chat service with your current marketing plan, you increase your lead capturing ability by 300%. Our service is available round-the-clock and in the able hands of trained agents. We make sure that each individual goes through a stringent training process, before going live. This enables them to handle visitors of different stature without any inconvenience.

We are well aware that your patients deserve a superior level of support. Our agents are supportive, friendly, and answer every call under your name. We confirm that each individual completes the HIPAA training, which ensures that your patients’ privacy is being handled with utmost care. Maintaining client records alongside handling their queries personally can be a daunting task. We take it within our stride to share your burden, in the procedure helping you to focus on tasks that are more essential.

In order to confirm effective communication between your visitors and our agents, we install the best live chat widget on your website. You will find the widget perfectly complementing the overall look of your website, too. This Live Chat answering service comprises of features that enables the agents to save all chats exchanged with your patients. To support you understand that we have served your visitors well, we attach a copy of the chats carried out by the agents. When you approach us for assistance, we sign a non-disclosure agreement. This keeps the agents from revealing our identity, as the visitors never come to know that we serve them on your behalf.

As a part of the entire service, we are dedicated to offering pre and post-sales support to all customers. In case you have any concerns regarding the packages or their pricing, feel free to get in touch with our support team. Our professionals possess comprehensive knowledge and can help you to make an informed decision. To cater to your chat requirement, we, at Live Chat assign you a Dedicated Account Manager. The individual will be available at all times to answer your queries through email or Skype. Our prices are affordable, too, as we charge $1 per chat with a minimum contract of $99 per month.

Engage your customers using proactive chat

We make it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question