Features

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Chat Answering Service 365 days
round the clock

The around-the-clock chat support offered by us enables you to focus on other important tasks at hand; through chat, our skilled chat agents address the concerns of your website’s visitors effectively.

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Sales Lead Capturing

By taking care of inbound queries from your website’s visitors, our representatives generate quality leads; this in turn brings maximum returns on your investment.

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Detailed Reporting

You receive detailed reporting on all chats that our agents carry out, including the number of chats received daily and an email comprising the transcript of each chat.

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Receive Every Chat That Happens

We forward you the daily report of the chat carried out by our agents with your website’s visitors. This helps you to understand whether your visitors are getting the right information or not.

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Pre & Post Sales Chat Support

Pre-sales support is one of the best aspects for which Live Chat is popular. However, we do not stop there, as our agents provide you post-sales chat support, too.

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Dedicated Account Manager

The Dedicated Account Manager handles your entire project. In case of any requirements, contact the professional directly through email or Skype.

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On-Going Agent’s Training

You are assured of all agents being trained before they go live. They receive thorough training in the niche they specialize and are accordingly assigned to handle visitors on their clients' website.

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Live Chat Transfer

You can give us the list of classified clients, who require attention of the highest regard. Upon your request, we can connect them directly to you through live chat transfer.

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Engage your customers using proactive chat

We make it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question