Industries

E-Commerce

Shoppers prefer buying essential and luxury goods through the Internet, rather than buying them from local stores. We, at Live Chat, offer round-the-clock support to all our customers, who engage in dealing through their respective ecommerce websites. We are professionals at providing customer service and do not disappoint our clients. It does not matter whether yours is a startup firm or an established enterprise; we welcome everyone to engage in business with us and give us the opportunity to support your organization prosper in your niche industry.

We understand the significance of working diligently, as it not only brings us the affluence, but also spreads a good word about our clients. Our chat agents use the best chat software in the industry to communicate with your website’s visitors. The 100+ full-time staff works in three different shifts, in the process catering to the personal requirements of your customers. They perform a few test calls to progress their ability to deliver quick and correct response.

When it comes to managing our customers’ operations, we set the record straight. We train our agents thoroughly, after which they capture quality leads for you. Through the service that we provide, your lead capturing ability increases by 300%. The on-going agents training covers all aspects that a chat agent needs to master. We stress heavily on better communication and management of the callers. Upon completion of the training, our agents effectively handle your visitors, in the procedure addressing their concerns in the best possible manner. We train our agents in such a way that they improve your customer retention rate.

Ecommerce is without a doubt one of the most important elements in shopping. In order to get you familiarized with our service, we provide you a free trial. If you are satisfied with the service, you can opt for one of the available packages and make the payment for it. At the same time, we assign you a Dedicate Project Manager, who is responsible for allocating tasks among the chat agents as well as personally answer your questions. Suppose you have any queries or concerns regarding management of your ecommerce website, you can either send an email or contact us through Skype. We will make sure that one of our representatives gets in touch with you immediately.

Through our experience in the industry, we have learnt that service never stops. We offer pre and post sales chat support to all customers. We provide a full range of customer service operations to customers and are open for business at all times. Our live chat widget on the customer website is one of our best offerings. Once you complete the signup process, you accept a code for the live chat widget in the backend.

Through our services, you receive a platform that enables you cater to the requirements of your customers. We promise that the widget will perfectly complement the overall look of your website, too. The customers well never realize that our agents are addressing their concerns on your behalf. We even offer a detailed accounting of all the chats that our agents undertake.

Engage your customers using proactive chat

We make it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question