Detailed Reporting

Live Chat dedicates its services to ensure thorough satisfaction of all clients. We make sure that our clients receive a detailed report of the chats that our agents carry out with their website’s visitors. The Dedicated Account Manager that we assign to our clients is responsible of handling their respective projects. The daily report they send include the following details –

  • Number of chats received daily – In order to generate leads, our agents chat with several people on a given day. They make sure to maintain a record for the same and attach it with the detailed report.
  • Email message comprising the chat transcript – The report that you DAM sends you also includes an email message that comprises the transcript of the chat. This gives you a detailed insight into whether the chat agents are providing your customers with relevant information or not. If you need any changes integrated to the chat script, please provide us a copy of the same.
  • An instant email and SMS for leads – Once we provide you an immediate SMS and email for the generated leads, you can get in touch with them to discuss the future prospects of their association with your brand.
  • Chat duration – Our agents make it a point to keep the visitors engrossed in all chats. This way, they get more time to explain them about your company’s offerings. The chat duration gives you an insight into the interest of a particular customer towards your brand.
  • Personalized report – We make it a point to send personalized reports to all customers in order to ensure their personal contentment. They require the basic details as well as additional information that you might look for.

When it comes to packages offered by Live Chat, we keep the rates marginal. We guarantee use of white label solutions, wherein we charge $1 per chat with a minimum contract of $149 per month. If you have any concerns regarding the chat service or the report, feel free to get in touch with the Dedicated Account Manager. The professional will make sure that all your necessities are met appropriately.

Engage your customers using proactive chat

We make it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question