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Features

Live Chat Answering Service

A round-the-clock chat service is a facility that can immensely benefit your business. Regardless of which you represent, you can approach us for assistance. We are 365 days round the clock and guarantee offering top-notch support to all customers with handling their website visitors. Through our offerings, we strive hard to build great client confidence and increase their sales ration in the process. There are several reasons as to why you may want to affiliate with us –

  • Making customer care your precedence – Customers primarily approach to try the services that you offer. It is important for you to know that their requirements involve a good customer care, too. We make sure to train our chat agents after which they address their concerns through chat, call, and email. We assign our agents roles in which they specialize. This enables them to cater to the needs of your visitors in the best possible manner. As a part of the procedure, they support you to sustain your reputation in the industry.
  • Business growth – Our agents are renowned for their professionalism and optimistic attitude. We make sure to screen employees before making them the part of a chat team. We further offer them with the much-needed training that contributes towards your business’ growth.
  • Customized packages – Requirements vary from company to company. Our agents are familiar with this concept, which keeps them at the ready to meet all the demands of their clients. All you are required to do is contact us with your necessity; while at it, send us a unique script providing details about the manner in which your website’s visitors should be addressed.

Another great aspect about out service is that we set up instant activation of your account. We request you to try our service before opting for a package. The trial version that we provide lasts for 7 days, after which you can arrive to a conclusive decision about selecting a package. The rate that we charge is $1 per chat with a minimum contract of $149 per month.

When you decide on choosing our service, we assign you a Dedicated Account Manager. This individual will be responsible for handling your project and meeting your requirements in a prompt fashion. If you have any queries or concerns regarding the project, we request you to contact your DAM. The professional will make sure to revert promptly through email or Skype.

We ascertain that you receive detailed reports of the chats that our agents undertake. At the time of submitting the report, we attach details comprising the number of chats received daily, their duration, and other related details. Our agents keep the rendered services transparent, helping you understand where the customers come from. The solutions we integrate are 100% legal. We use the industry’s best live chat widget on your website to interact with the visitors. Since we chat with them under your banner, the visitors never discover that it is our agents, who are addressing their concerns. Contact our support professionals for more information.

Engage your customers using proactive chat

We make it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question